June 20, 2012
Introduction:
This discussion paper is the outcome of a think tank session the Canadian Working Group on HIV and Rehabilitation hosted in March 2011. It outlines issues of access to rehabilitation services for people living with complex chronic and episodic conditions1, promotes discussion on appropriate and timely services, and identifies opportunities for policy-makers and clinicians to consider issues related to chronic conditions and episodic disabilities and to take action to address these issues.
Posted in READ Portal, Working Papers | Tagged with Chronic disease, Health services for the aged, Quality improvement | No Comments
June 19, 2012
Background: Mitigating or reducing the risk of harm associated with the delivery of healthcare is a policy priority. While the risk of harm can be reduced in some instances (i.e. preventable), what constitutes preventable harm remains unclear. A standardized and clear definition of preventable harm is the first step towards safer and more efficient healthcare delivery system. We aimed to summarize the definitions of preventable harm and its conceptualization in healthcare.
Posted in Journal Articles, READ Portal | Tagged with Prevention and control, Quality improvement, Risk management, Safety | No Comments
June 14, 2012
Abstract:
Practice coaching, also called practice facilitation, assists physician practices with the desire to improve in such areas as patient access, chronic and preventive care, electronic medical record use, patient-centeredness, cultural competence, and team-building. This issue brief clarifies the essential features of practice coaching and offers guidance for health system leaders, public and private insurers, and federal and state policymakers on how best to structure and design these programs in primary care settings. Good-quality evidence demonstrates that practice coaching is effective. The authors argue that primary care delivery in the United States would benefit from a more systematic approach to the training and deployment of primary care practice coaches.
Posted in READ Portal, Reports & Papers | Tagged with Patient-centered care, Primary health care, Quality improvement, Quality of care | No Comments
June 4, 2012
“Abstract: The National Quality Forum (NQF), a private, nonprofit membership organization committed to improving health care quality performance measurement and reporting, was awarded a contract with the U.S. Department of Health and Human Services (HHS) to establish a portfolio of quality and efficiency measures. The portfolio of measures would allow the federal government to examine how and whether health care spending is achieving the best results for patients and taxpayers. As part of the scope of work under the HHS contract, NQF was required to conduct an independent evaluation of the uses of NQF-endorsed measures for the purposes of accountability (e.g., public reporting, payment, accreditation, certification) and quality improvement. In September 2010, NQF entered into a contract with the RAND Corporation for RAND to serve as the independent evaluator. This article presents the results of the evaluation study. It describes how performance measures are being used by a wide array of organizations and the types of measures being used for different purposes, summarizes key barriers and facilitators to the use of measures, and identifies opportunities for easing the use of performance measures moving forward.”
Posted in Journal Articles, READ Portal | Tagged with Quality assessment, Quality improvement | No Comments
June 1, 2012
“Abstract: Benchmarking, a management approach for implementing best practices at best cost, is a recent concept in the healthcare system. The objectives of this paper are to better understand the concept and its evolution in the healthcare sector, to propose an operational definition, and to describe some French and international experiences of benchmarking in the healthcare sector. To this end, we reviewed the literature on this approach’s emergence in the industrial sector, its evolution, its fields of application and examples of how it has been used in the healthcare sector.”
Posted in Journal Articles, READ Portal | Tagged with Benchmarking, Quality improvement | No Comments
May 25, 2012
“KEY MESSAGES:
- The performance of Canada’s primary healthcare (PHC) system lags behind that of other industrialized countries. Well-targeted investments in PHC can improve the health of individuals and populations, which can in turn have a positive impact on macro-economic indicators, such as employment rates, productivity and economic growth.
Posted in READ Portal, Reports & Papers | Tagged with Canada, Economics, Primary health care, Quality improvement | No Comments
May 21, 2012
“Background: Pay for performance has become a central strategy in the drive to improve health care. We assessed the long-term effect of the Medicare Premier Hospital Quality Incentive Demonstration (HQID) on patient outcomes.
Posted in Journal Articles, READ Portal | Tagged with Cost effectiveness, Hospitals, Quality improvement | No Comments
May 2, 2012
“In October 2011, the Health Council of Canada hosted a national symposium on patient engagement. The plan was simple enough: we wanted to explore how good ideas have been, and could be, turned into action. As we began to develop the agenda for the day, we learned there is no shortage of Canadians—both within and outside the health system—with much to say on the matter. The over 160 people who attended collectively represented the Canadian health care system: patients; representatives from patient organizations; federal and provincial governments, regional health authorities, and local health integration networks; health system administrators; health care providers; and researchers.
We heard many perspectives. Patients told us what it is like to navigate the often intimidating and confusing Canadian health care system. Health care providers gave us an insider’s view of how they would improve this same system for their patients, and planners and administrators told us how they’re working to make patient centred care a reality. Our intention was three-fold: to raise awareness of the potential of patient engagement as an instrument of change; to spark a national dialogue that would build support for patient engagement; and to help those who are entering this burgeoning field of system-level change to gain insight into tools and experiences that are available to either start or advance their patient engagement work. To keep the momentum from that day going, we developed this commentary and proceedings report to inspire governments, health care workers, and patients to take up patient engagement in their own ways.
For the Health Council of Canada, our work didn’t end with the symposium. We will keep what we learned in October fresh in our minds, and embed it into all that we do. Patient engagement at all levels happens when we ask ourselves, “Is this the right thing to do so that patients and their caregivers have a voice?” We hope all symposium participants are doing the same.
We can learn from one another, share what others are doing well, and, more importantly, not be afraid to ask them how they did it. The ideas for change are out there. By sharing what we learn from those actively involved in health care, and putting that knowledge into practice, we can start to turn ideas and experience into a better reality for all Canadian patients.
Posted in READ Portal, Reports & Papers | Tagged with Canada, Health care reform, Patient-centered care, Quality improvement | No Comments
May 1, 2012
“Systems that provide healthcare workers with the opportunity to report hazards, hazardous situations, errors, close calls and adverse events make it possible for an organization that receives such reports to use these opportunities to learn and/or hold people accountable for their actions. When organizational learning is the primary goal, reporting should be confidential, voluntary and easy to perform and should lead to risk mitigation strategies following appropriate analysis; conversely, when the goal is accountability, reporting is more likely to be made mandatory. Reporting systems do not necessarily equate to safer patient care and have been criticized for capturing too many mundane events but only a small minority of important events. Reporting has been inappropriately equated with patient safety activity and mistakenly used for “measuring” system safety. However, if properly designed and supported, a reporting system can be an important component of an organizational strategy to foster a safety culture.
Healthcare is not as safe as it should or could be: rates of adverse events, defined as situations where patients suffer harm from the healthcare they receive (or not receiving care that would have helped), in acute care have been shown to be high. For example, the Canadian Adverse Events Study found that 7.5% of patients admitted to a Canadian hospital suffered an adverse event (Baker et al. 2004). The National Steering Committee on Patient Safety listed the comprehensive identification and the reporting of hazards as one of “nine key principles for action” that served as a foundation for the committee’s recommendations to make Canadian patients safer (National Steering Committee on Patient Safety 2002). Further, the committee recommended the adoption of non-punitive reporting policies within a quality improvement framework. Recently, the National System for Incident Reporting (Canadian Institute for Health Information 2011) was established by the Canadian Institute for Health Information, whose focus at the present time is incidents regarding hospital-based medication and intravenous fluids. The development of reporting systems to enhance patient safety has been proposed as a strategy in other countries; examples include the Australian Incident Monitoring System (Runciman 2002) and the National Reporting and Learning System in England and Wales (Williams and Osborn 2006).”
Posted in Journal Articles, READ Portal | Tagged with Benchmarking, Canada, Quality improvement, Safety | No Comments
April 19, 2012
“Recent research has demonstrated that an exceptional patient experience correlates with improved clinical quality, reduced readmissions and improved mortality. HCAHPS is a tool that can be used to help organizations improve the patient experience, and may have a related effect on clinical quality. With the implementation of value-based purchasing beginning with October 1, 2012 discharges, HCAHPS performance will also have an impact on financial goals.
This guide describes how HCAHPS data should be used in context with other information about organizational performance. It highlights cultural elements necessary to build a firm foundation for HCAHPS success. Once these foundational elements have been considered, the guide outlines a 5-step approach to using HCAHPS effectively to improve the patient experience, quality and safety:
- Understand HCAHPS data
- Set improvement priorities
- Identify and implement targeted interventions
- Engage the team
- Measure and monitor success
The appendix includes links to white papers and case studies that can help health care leaders better understand the HCAHPS survey and identify and successfully implement strategies for improvement.”
Posted in READ Portal, Reports & Papers | Tagged with Process improvement, Quality improvement | No Comments
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