Park, A. (2011). “Your doctor’s bedside manner could affect your health.” Time Magazine. Retrieved from http://healthland.time.com/2011/07/19/your-doctors-bedside-manner-could-affect-your-health/.
Doctor’s attitudes and behaviours can have a huge impact on patient health and safety, according to new data collected by Dr. Andrew Klein, Cedars Sinai Director of Comprehensive transplant center at, and Dr. Pier Forni, founder of the Johns Hopkins Civility Project at Johns Hopkins University.
Klein and Forni accumulated data from a number of studies that look at how doctors behave towards operating room staff, nurses, and pharmacists, and came to the conclusion that doctor civility is of critical importance. In operating rooms, doctor discourtesy to staff is linked to higher incidences of post-operative complications and even mortality rates. In hospital pharmacies, pharmacists won’t ask a doctor that they perceive to be “mean” for clarification regarding prescriptions, which can have serious impact on patients well-being.
While doctors themselves obviously are responsible for their own behaviour, the root of the problem lies in medical culture itself. According to Klein this problem is cyclical, as rude doctors bully their students which “essentially train(s) the next generation of surgeons to be bullies.”
READ wants to know: how does your organization encourage doctors to maintain a professional and pleasant manner with others? What challenges do you face in the process?