AMCOM Software. (2010). “Three critical elements of effective web-based communications in hospitals.” Retrieved from http://www.epractice.eu/files/Three%20critical%20elements%20of%20effective%20web-based%20communications%20in%20hospitals%20-%20White%20Paper.pdf.
Communications is at the core of every good hospital. Doctors need to contact nurses about care of patients and to tap them for information and data. Nurses require the expertise of doctors when making care decisions. Without a good communications system, a hospital could actually endanger the lives of patients it hopes to serve.
Poor communication is the leading cause of death and serious injury of hospital patients, according to a recent study by the Joint Commission. A communications system that gets the right people into the right place, at the right time can mean the difference between life and death.
The answer to the call for rapid and accurate communications is a web-based communication system for messaging with staff. Such a system can improve staff satisfaction and improve a hospital’s ability to effectively communicate in other situations, including with the general public. In a time when the healthcare industry faces lean staffing and calls for increased productivity, a web-based system offers hospitals the ability to reallocate operators to handle external communications while improving the accuracy and speed of internal communications.
Web-based systems are often referred to as self service portals because they allow authorised members of a company or institution to contact others without the intervention of operators or other intermediaries. Self service portals have been remarkably successful in various disciplines, ranging from human resources to business information.