Collier, R. (2010). The challenges of quantifying quality. CMAJ, (182)5. Retrieved from:
[I]n some professions, finding accurate statistical measures of quality is a challenge. Medicine is one of those professions. “Medicine is still very much an art,” says Dr. Jack Kitts, president and chief executive officer of the Ottawa Hospital in Ontario. “Everybody believes it’s a science. It is more art than science.”
But despite the many challenges of quantifying performance in medicine, hospitals must strive to find objective means to better determine where they are doing well and where they are doing poorly, says Kitts, a featured speaker at the fourth annual CEO Forum (Metrics For Healthcare Quality: The Leader’s Role), held in Montréal, Quebec, on Feb. 17.