Van Leeuwen, A.M. (2012). Employee Compliance vs. Commitment: See how managing the difference can increase employee engagement. Executive Insight. http://healthcare-executive-insight.advanceweb.com/Features/Articles/Employee-Compliance-vs-Commitment.aspx.
This article looks at the impact of employee engagement on productivity and workplace performance. The author use the fact that “organizations whose employees understand the mission and goals enjoy a 29% greater return than other firms” to show the importance of organizations creating a culture that makes employees feel valued and engaged. Further, she demonstrates the impact of poor employee engagement on a number of factors, including productivity, quality, and safety.