Canada Health Infoway. (2011). A Framework and Toolkit for Managing eHealth Change. Retrieved from https://www.infoway-inforoute.ca/about-infoway/approach/managing-change.
‘Change management (CM) is about supporting people through change. The term “change management” includes a wide range of activities and means different things to different people; there are tangible and measurable elements to CM, as well as less tangible elements, such as behaviours and culture change, which are just as crucial to overall project success. Canada Health Infoway (Infoway) established the Pan-Canadian Change Management Network (Network) to support improvements in CM with information and communications technology (ICT) for health projects. These members have defined CM as:
“…a strategic and systematic approach that supports people and their organizations in the successful transition and adoption of electronic health solutions. The outcomes of effective change management activities include solution adoption by users and the realization of benefits.”’