Marr, J., Tam, R., Simms, S., & Bacchus, F. (2010). “An Integrated Outsourcing Solution at York Central Hospital.” Healthcare Quarterly, 14(1): 95-97. Retrieved from http://www.longwoods.com/content/22165.
Outsourcing of non-core, non-clinical support services is a solution for many organizations. Most often, this is put into action one service provider at a time. In 2007, however, York Central Hospital (YCH) implemented Sodexo’s integrated Comprehensive Service Solutions (CSS) for all its support service functions. In doing so, YCH achieved significant improvements in patient and staff satisfaction rates, substantial cost savings through improved operational efficiency from process improvements and leveraging technology investments, and increased retail food revenue.