McKinsey Quarterly. (2010). “Frontline lessons in health care transformation: An interview with Brendan Drumm, MD.” Retrieved from https://www.mckinseyquarterly.com/Health_Care/Frontline_lessons_in_health_care_transformation_An_interview_with_Brendan_Drumm_MD_2692.

Ireland’s HSE has improved care delivery significantly. Waiting lists have declined sharply. More patients have access to high-quality primary care. Hospital quality and safety have improved.

In this interview, Brendan Drumm, the HSE’s first CEO, speaks frankly about what has been achieved, what is still in process, and what challenges he has faced. Professor Drumm, who is stepping down as CEO this year after completing his five-year term, also outlines what he learned at the HSE’s helm. The interview was conducted by Martin Dewhurst, a director in McKinsey’s London and Dublin offices.